Service agreement
Maid Time reserves the right to make any changes to any part of this service agreement without giving any prior notice.
By ordering Maid Time services by telephone, e-mail, or its website the client accepts and agrees to Maid Time's service agreement.
Guarantee
Your satisfaction is guaranteed. If you are not completely satisfied with any part of your service, just let us know within 24 hours of your clean and we will return to your home to re-clean the missed area within 2 business days. Please contact the office as soon as possible during our normal business hours.
Due to the personal nature of cleaning, we do not offer refunds.
Payments
Payments are due in full upon completion of service. For your convenience, we gladly accept credit/debit cards. There is a 3% fee.
Tipping: Maid Time never requires tipping, but you can tip if you would like. Just leave your tip with your payment in the form of cash for your cleaning team. That is just a special thank-you for our hard work. Also, leaving us a note of appreciation means so much to us. If you would like to add a tip to a credit/debit card, please let us know in advance. We sincerely appreciate your business.
*NOTE* To remain green all sales receipts are emailed. If you need a receipt, please let our office know and one will be sent. If you need a recurring receipt for every clean please let us know and one will be provided.
Refunds
Due to the personal nature of cleaning we do not offer refunds. However, we make every effort to clean our customers home with the same high standard each visit. If for some reason a task was not completed or was unsatisfactory, please contact us within 24 hours of our visit and we will return to your home within 2 business days to re-clean the area you were dissatisfied with at no additional cost to you. There are no refunds for gift certificate purchases.
Price Adjustments
We reserve the right to issue rate increases at any time. You will be notified when or if this occurs. As the needs or conditions of you home changes you may receive a price increase.
Lock Outs
A lock out fee of $100 will be assessed if our cleaning associate(s) arrive and are unable to access the premises despite the reason.
Arrival Times
Our schedules change frequently in the cleaning business. Therefor, we cannot guarantee an exact arrival time. For example: there may be, on occasion, times when we may need to clean your home in the morning when you normally have an afternoon clean.
Cancellations/Rescheduling for recurring cleans
We understand that an unforeseen event may occur that which may create a need to cancel or reschedule your cleaning appointment. Recurring customers please give at least a 48 hour notice. Excessive cancellations will incur a $50 cancellation fee. Last minute cancellations and lockouts affect our employees' livelihood and the fee goes to our employees to help cover their lost time and wages due to the cancellation/lock out.
Cancellations for one time purchases
All cancellations will result in the loss of the deposit regardless of notice. Rescheduling will not result in loss of deposit.
Pets
We are pet friendly but appreciate your help in making sure pets are secured and safe on cleaning days. Our office should be made aware of any special requirements in safeguarding your pet(s). For health reasons we have instructed our staff to leave certain items and/or areas untouched; pet homes/beds, litter boxes, vomit, and/or fecal matter. Our teams are advised to clean around these areas. If your pet has an accident, it will be your responsibility to clean it up.
Your Valuables
If you have valuables or heirlooms, including but not limited to any irreplaceable, collectable or expensive objects, it’s preferred that these items are secured and put away to avoid potential accidents. You are responsible for letting us know of any valuables that you prefer we not clean or handle. Please secure money, credit cards, and check books as well. We are not responsible for missing currency.
Broken/Damaged Items
We train our staff to take extra care with your belongings, however regrettably and although not common, from time to time something may be broken or damaged. If there is an item that is believed to be damaged by one of our cleaning professionals, it must be reported to the company within 24 hours from the completion of the service in efforts to properly investigate the issue. If we damage anything during the service being provided, we will notify the customer immediately. In the event an item is damaged or broken, we reserve the option to repair or replace the item. We cannot take responsibility for items that were broken because they were not properly attached or secured (for example, a hanging picture that was improperly attached to the wall or an item that is propped against a surface).
Extra Services
If you require extra services or additional cleaning on your scheduled cleaning day, please contact us 48 hours in advance so we may allow the extra time needed at your home and we can give you a quote for the additional services.
Lifting & Climbing & Bending
Our employees are very important to us, and we are determined to keep them safe, so they do not climb higher than a 3ft 2-step ladder, move or lift items heavier than 20 lbs., or clean floors on their hands and knees. These types of activities put our cleaning staff in danger of back injury or could even damage something in your home. The cleaning team will not move furniture of any kind. Doing so may damage furniture or floors. It also poses risk of injury to our staff. The cleaning team will not pull out any appliances (for example a stove, fridge, washer/dryer) however if you move it prior to the cleaning visit to allow access, we would be more than happy to clean the exposed areas. We do ask that you place the appliances back into its proper place as well.
In-Home Climate Control/Electricity/Running Water
In-home temperatures should be comfortable prior to the start of service. Under no circumstances will services be performed in an environment that isn’t physically comfortable for labor. This includes but is not limited to extreme heat or extreme cold. If your appointment is cancelled due to uncomfortable temperatures within your home, you will be charged a $50 cancellation fee. In addition, if the cleaning pro arrives and there is no running water and electricity in the home, the appointment will have to be rescheduled and a $50 cancellation free will be charged.
Our Cleaning Staff DOES NOT:
• Clean or remove blood or any bodily fluids, fire or water damage, or mold. We are not trained in these areas nor are we equipped.
• Maid Time reserves the right to refuse to service a home with ANY insect infestation (including seasonal). If an infestation is identified, the cleaning staff will leave the property. You will be contacted immediately and charged a cancellation fee.
• Clean the interior of curio cabinets (will only feather dust exterior)
• Provide any pet or children-related services, nor empty diaper pails.
• Clean/Shampoo carpet
• Clean Chandeliers
• Provide stain removal
• Wash walls (we spot clean only on latex painted areas)
• Clean windows (with the exception of sliding glass door)
• Remove Paint
• Clean areas above the reach of our 3ft step ladder
• Clean Animal waste or litter
• Move or lift items over 20lbs- Clean outside areas or garages
Privacy
Maid Time takes privacy very seriously. We at no time will share any customer information with ANY outside source.
